Support access
UBS runs Uilara. This is what UBS support staff can see when they help a customer company, and what their audit log records.
What support staff see
When UBS support staff help a customer company, they can see that company’s library links, subscriptions and remediation tasks.
When you record how much of a product you hold, support can see the figure, and when it was recorded, changed or cleared.
What the audit log records
UBS support’s audit log shows which customer acted on a record, private records included, by the record’s name and SKU. It also shows each subscription and remediation-task event: what was done, when, by which company, on which product and, for a task, the task state and generation that event recorded. It never shows the text of a note.
It also shows when someone at a company starts or cancels an inventory import, and how many rows a cancelled import had read. It never shows the file, its name or anything in its rows.